Refund Policy

Welcome to The Coastal Clinic Plastic Surgery & Aesthetics, a premier destination for cosmetic and reconstructive procedures on the Gold Coast. Nicole Cronin and Specialist Plastic Surgeon Dr Drew Cronin are the founders of The Coastal Clinic and locals to The Gold Coast. 

Please see our refund, cancellation and rescheduling policy below.

Aesthetics / Gift Vouchers

Expiry Date

Please note that all vouchers for services have an expiry date. It is your responsibility to use the voucher before the expiry date stated on the voucher. Expired vouchers cannot be redeemed or refunded

Change of Mind
We understand that circumstances may change, and you may no longer require the services covered by the voucher. In such cases, we offer a voucher credit, subject to the following conditions:

  • You must request change of mind voucher within 14 days from the date of purchase.
  • The voucher must be unused and in its original condition.

Service Provider Cancellation
If the service provider cancels or reschedules the service covered by the voucher, we will make reasonable efforts to notify you in a timely manner. In such cases, you will be offered the following options:

  • Rescheduling: You may choose to reschedule the service for a mutually convenient time, subject to availability.
  • Replacement Service: If rescheduling is not possible or suitable, we may offer an alternative service of equal or similar value.
  • Refund: If rescheduling or offering an alternative service is not possible or acceptable, we will provide a full refund to your original payment method.

Processing Refunds

Refunds will be processed within 5 business days of approval and will be issued to the original payment method used for the voucher purchase.

Please retain your voucher and proof of purchase for any refund or credit requests.

This refund policy applies solely to vouchers for services and does not cover any other products or services offered by The Coastal Clinic Plastic Surgery & Aesthetics.

Unsatisfactory Service

If you are unsatisfied with the service provided, please contact us within 7 days of the service date to discuss your concerns. We will assess your case on an individual basis and may offer one of the following resolutions:

  • Partial Refund: We may offer a partial refund if the service did not meet your expectations but was still partially completed.
  • Remedial Service: We may offer a complimentary remedial service to address any specific issues or concerns.
  • No Refund: In some cases, where it is determined that the service was provided satisfactorily and met the stated terms and conditions, a refund may not be granted.

Please note that any refunds issued for unsatisfactory service will be at the discretion of The Coastal Clinic Plastic Surgery & Aesthetics based on a fair assessment of the circumstances.

Southport Surgical Clinic

At The Coastal Clinic Plastic Surgery & Aesthetics, we are committed to providing our patients with the highest standards of care and service. Our surgical procedures are performed with the utmost precision and care, utilising advanced techniques and state-of-the-art technology. In line with this commitment, we have established the following no-refund policy for all surgical procedures:

Surgical Cancellation & Rescheduling Policy

Deposits for Consultation

A refund on a deposit for a consultation requires 7 days notice. Cancellation or no-show of appointments result in a forfeit of any deposit paid.

  • Surgery Payments
    4 weeks or more before surgery
    Deposit will be refunded and no cancellation fee payable.
  • 2-4 weeks before surgery
    Deposit of $1000 is forfeit.
  • Less than 2 weeks
    Total cost of surgical fee is payable.

After Surgery
All fees paid for surgical procedures, including deposits any associated costs, are non-refundable. This policy applies regardless of the outcome or satisfaction with the procedure.

Consultation and Informed Consent
Before undergoing any surgical procedure, patients are required to attend a consultation with our qualified surgeons. During this consultation, the procedure, risks, benefits, and potential outcomes will be thoroughly explained. Patients are encouraged to ask questions and express any concerns they may have. By proceeding with the surgery, patients acknowledge that they have been fully informed and understand the nature of the procedure.

Revision Surgery
In the event of an unsatisfactory outcome, our clinic offers the possibility of revision surgery. The need for revision surgery will be assessed on a case-by-case basis by our surgeons. Additional fees may apply for revision procedures.

Exceptional Circumstances
We understand that unforeseen medical conditions or personal emergencies may arise. In such cases, patients are encouraged to contact our clinic as soon as possible. We will review each situation individually and may offer alternative solutions or rescheduling options. However, the non-refundable policy remains in effect.

Compliance with AHPRA and TGA Guidelines
Our clinic adheres to the guidelines set forth by the Australian Health Practitioner Regulation Agency (AHPRA) and the Therapeutic Goods Administration (TGA). Our no-refund policy is designed to ensure fairness, transparency, and compliance with these regulatory standards.

By proceeding with a surgical procedure at The Coastal Clinic Plastic Surgery & Aesthetics, patients acknowledge and agree to the terms outlined in this no-refund policy. We strive to provide exceptional care and support throughout your surgical journey and appreciate your understanding and cooperation.